Support & feedback

Tabnine AI code assistant support and feedback

Community support

• Tabnine FAQ
• Read or create issues in our GitHub repos:

  • Tabnine
  • VS Code extension
  • JetBrains plugin

Official support

If you're experiencing an issue and can't find a solution in the FAQ or GitHub repos, you can open a support ticket by emailing [e-mail] with as much information as you can provide (describe the issue, add log files, screenshots/videos, etc.).

Pro

• Monday–Friday

• Expect a response within 3 business days

Enterprise

• Be sure to include the severity of the issue (e.g., urgent, high, normal, low) in the subject and body of the ticket (email).

• Our standard terms for availability and SLAs are listed below. Additionally, we also offer enterprise customers the option to have stronger terms for availability and SLAs. Please contact us if you need custom terms for availability and SLAs.

Enterprise Service

All categories above apply only to Issues within the control of Tabnine or its hosting partners.

Upon receipt of a service ticket and initially classifying the Severity of the reported issue, Tabnine shall use commercially reasonable efforts to promptly contact the Customer to confirm the Severity level of the Software service call and shall use commercially reasonable efforts to respond to the reported Issue and service calls according to the following schedule:

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Feedback

Share your feedback by emailing [e-mail].